Cancellation & Refund Policy

📋 Overview

At Blaque Net, we strive to provide exceptional value through our Blaque Bot AI-powered services, including Business Buddy 2.0 and Career Coach Bot. This Cancellation and Refund Policy outlines our commitment to transparency and fairness while protecting the integrity of our premium AI consulting platform.

By subscribing to any Blaque Bot service, you acknowledge and agree to the terms outlined in this policy.

🤖 Covered Services

This policy applies to all Blaque Bot subscription services, including:

Note: All future Blaque Bot services will also be governed by this policy unless otherwise specified.

🚫 No-Refunds Policy

Why We Have a No-Refunds Policy

Blaque Bot services are digital products that provide immediate access to:

Due to the instant delivery and consumable nature of these digital services, all purchases are considered final upon payment completion.

Before You Subscribe

1. Try Our Free Tier: Both Business Buddy 2.0 and Career Coach Bot offer 3 free consultations before committing to a paid plan
2. Review Plan Features: Carefully examine what each subscription tier offers for your chosen service
3. Understand Usage Limits: Ensure the plan you select meets your business or career needs
4. Read Our Terms: Familiarize yourself with our Terms of Service and this policy
5. Contact Support: Reach out with any questions before subscribing at [email protected]

🔄 Subscription Management

Monthly Subscriptions

• Billing Cycle: Charged monthly on the same day each month
• Auto-Renewal: Automatically renews unless cancelled before the next billing date
• Cancellation Effect: Access continues until the end of the current billing period
• No Partial Refunds: Cancelling mid-cycle does not result in a prorated refund
• Credit Reset: Monthly credits reset on your billing date (unused credits do not roll over)

Annual Subscriptions

• Billing Cycle: Charged once annually on the subscription anniversary
• Savings: Offers 17-20% discount compared to monthly billing
• Auto-Renewal: Automatically renews unless cancelled before the renewal date
• Cancellation Effect: Access continues until the end of the 12-month period
• No Partial Refunds: Cancelling mid-year does not result in a prorated refund
• Credit Allocation: Annual credits are distributed monthly (unused credits do not accumulate)

🚀 Plan Changes & Upgrades

Upgrading to a Higher Tier

Downgrading to a Lower Tier

Switching Between Monthly and Annual

Switching Between Services

If you want to switch between Business Buddy 2.0 and Career Coach Bot:

• Cancel your current service (access continues until period ends)
• Subscribe to the new service (starts fresh billing cycle)
• No prorated credits or refunds are provided when switching between different Blaque Bot services

💳 Credit System & Usage

How Credits Work

• Credits are consumable: Each AI consultation, document generation, or analysis uses credits
• Credits do NOT roll over: Unused credits expire at the end of each billing period
• Credits reset monthly: You receive your full credit allocation at the start of each billing cycle
• No refunds for unused credits: Running out of credits or not using them does not entitle you to a refund

Additional Credit Purchases

• Available for users who exhaust their monthly allocation
• Purchased credits are also non-refundable
• Additional credits expire at the end of the billing period

⚠️ Exceptional Circumstances

While our general policy is no refunds, we may consider exceptions in the following rare cases:

📞 Dispute Resolution

Proper Dispute Resolution Process

BEFORE filing a chargeback or payment dispute, contact us using this 3-level process:

1. Level 1 - Support Team
   • Email: [email protected]
   • Response time: Within 24 hours
   • Handles: General billing questions, cancellation assistance, technical issues
2. Level 2 - Billing Team
   • Email: [email protected]
   • Response time: Within 48 hours
   • Handles: Billing errors, duplicate charges, unauthorized transactions
3. Level 3 - Executive Review
   • Request escalation through support or billing team
   • Response time: Within 5 business days
   • Handles: Complex disputes, exceptional circumstances, final decisions

We are committed to resolving billing issues fairly and promptly. Give us the opportunity to address your concerns before initiating a chargeback.

🛡️ Service Availability & Limitations

Third-Party AI Provider Dependencies

Blaque Bot services rely on third-party AI providers (Anthropic Claude, OpenAI, etc.). We are not responsible for:

• AI provider service outages or downtime
• Changes to AI model capabilities or quality
• AI provider pricing changes that affect our costs
• Content moderation or filtering by AI providers
• Rate limiting or throttling by AI providers
• Policy changes by AI providers that restrict certain use cases

Extended Third-Party Outages: If third-party AI providers experience outages lasting 7+ consecutive days, we may issue prorated credits at our sole discretion. This does not apply to brief outages or intermittent issues.

Service Modifications

Blaque Net reserves the right to:

• Modify subscription pricing with 30 days' notice to existing subscribers
• Change plan features, credit allocations, or service capabilities
• Discontinue Blaque Bot services with 60 days' notice (no refund for unused time)
• Temporarily suspend services for maintenance, upgrades, or emergency repairs
• Limit or throttle usage if abuse or excessive use is detected
• Add or remove features without notice

Grandfather Policy: Existing subscribers will maintain their current pricing for the duration of their subscription period. Renewals may be subject to new pricing.

🆓 Free Tier & Trial Period

Available Free Consultations

We strongly encourage all users to thoroughly test the free tier before committing to a paid subscription.

No Trial Refunds

Because we offer generous free tiers, we do not offer trial periods or "try before you buy" refunds on paid subscriptions. The free tier IS your trial period.

📧 Questions About This Policy?