Refund Policy

Effective Date: June 2020  |  Last Updated: January 2025

This Refund Policy ("Policy") explains how refunds are handled on the Blaque Net website and mobile applications (iOS and Android) (collectively, the "Platform"). This Policy is incorporated into and forms part of the Blaque Net Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.

By using the Platform, adding funds to your Wallet, purchasing subscriptions, sending tips, buying courses, purchasing from the Blaque Market, or making any payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

TABLE OF CONTENTS

1. General Principles
2. Wallet Balances & Top-Ups
3. Tips, Gifts & Voluntary Payments
4. Subscriptions & Recurring Charges
5. Promotional Services & Advertising
6. Marketplace Transactions
7. Educational Courses & Digital Content
8. Events, Tickets & Programs
9. AI Tools & Premium Features
10. Errors & Duplicate Charges
11. Chargebacks & Disputes
12. Exceptional Circumstances
13. Statutory Consumer Rights
14. Refund Processing & Methods
15. How to Request a Refund
16. Changes to This Policy
17. Contact Information

1. General Principles

Platform Status:

• Blaque Net is a platform that connects users, creators, businesses, and service providers
• We are NOT a seller, merchant, service provider, employer, bank, or financial institution
• Most payments facilitate transactions between users or access to third-party services
• Blaque Net does not guarantee outcomes, results, quality, or satisfaction from Platform features or third-party services

Payment Types:

• Digital services and features (subscriptions, premium tools, AI access)
• User-to-user payments (tips, support, subscriptions to creators)
• Marketplace transactions (goods and services from independent sellers)
• Educational content (courses, tutorials, training materials)
• Events and programs (tickets, registrations, workshops)
• Promotional services (ads, boosts, featured listings)

Refund Authority:

• All refund decisions are made at Blaque Net's sole and absolute discretion
• Refunds may be issued as Wallet credit or to original payment method, as determined by Blaque Net
• Granting a refund in one instance does not obligate future refunds in similar situations
• Blaque Net reserves the right to deny refund requests that do not meet this Policy's criteria

Refund Limitations:

• Refunds do not include payment processing fees charged by third-party processors (Stripe, PayPal)
• Refunds may be subject to administrative fees or pro-rated deductions
• Users with histories of refund abuse may be denied future refunds or have accounts suspended

2. Wallet Balances & Top-Ups

2.1. Voluntary Wallet Top-Ups

Non-Refundable: Funds you voluntarily add to your Blaque Net Wallet (via credit card, debit card, PayPal, ACH, or other payment methods) are generally NON-REFUNDABLE.

Permitted Uses: Wallet funds may be used ONLY for:

• Sending tips to creators or users
• Purchasing subscriptions to creators' content
• Buying courses, events, or digital content
• Making marketplace purchases (where supported)
• Paying for premium features, boosts, or advertising
• Any other authorized Platform transaction

Prohibited Uses: Wallet funds may NOT be:

• Withdrawn as cash without using authorized payout methods
• Transferred to external bank accounts (unless you are a creator with earnings)
• Exchanged for cryptocurrency or gift cards
• Used for illegal, fraudulent, or prohibited activities

2.2. Exceptions to Wallet Non-Refundability

Wallet top-up refunds may be considered ONLY in the following circumstances:

• Verified Error: If Blaque Net systems charged an incorrect amount due to a technical malfunction (must be reported within 14 days with proof)
• Unauthorized Charge: If your payment method was used without your authorization (requires police report or bank fraud claim documentation)
• Legal Requirement: If applicable consumer protection law mandates a refund
• Account Closure by Blaque Net: If we terminate your account for reasons other than Terms violations, unused Wallet balance may be refunded (minus processing fees)

No Refunds For:

• ❌ Change of mind or buyer's remorse
• ❌ Accidental top-up (user error)
• ❌ Wallet funds that have been spent or used
• ❌ Inability to find suitable uses for Wallet funds
• ❌ Account suspension or termination for Terms violations

2.3. Wallet Balance Withdrawal

For Users (Non-Creators): If you added funds to your Wallet and have not spent them, you may request withdrawal by contacting [email protected]. Blaque Net will review your request and may approve withdrawal (minus processing fees) at its discretion.

For Creators (Earned Income): Funds you earned through tips, subscriptions, or content sales are considered income, not top-ups. See our payout policies for withdrawal options.

3. Tips, Gifts & Voluntary Payments

Users may send tips, gifts, or voluntary support payments to creators, businesses, or other users on the Platform.

3.1. Nature of Tips

By sending a tip, you acknowledge that:

• Tips are voluntary gifts, not payments for goods or services
• Tips do NOT create contractual obligations or guaranteed deliverables
• Recipients are under NO obligation to provide anything in exchange for tips
• Tips do NOT guarantee responses, interactions, or special treatment
• Blaque Net is NOT responsible for how recipients use tips

3.2. No Performance Guarantee

Tips Are Not:

• ❌ Purchases of services or products
• ❌ Contracts for future content or interactions
• ❌ Guarantees of quality, quantity, or outcomes
• ❌ Investments with expected returns

3.3. Rare Exceptions for Tip Refunds

Tips may be refunded ONLY if:

• The recipient's account is permanently banned for Terms violations within 48 hours of the tip (at Blaque Net's discretion)
• Verified unauthorized use of your payment method (requires fraud claim documentation)
• Duplicate tip charged due to technical error (must be reported within 7 days)

No Refunds For:

• ❌ Disappointment with recipient's content or behavior
• ❌ Lack of response or acknowledgment from recipient
• ❌ Disagreements or disputes with recipient
• ❌ Accidental tips sent to wrong user
• ❌ Tips sent while intoxicated or under emotional distress

4. Subscriptions & Recurring Charges

Blaque Net may offer paid subscriptions, memberships, premium features, or recurring billing plans (e.g., monthly/annual business directory packages, creator subscriptions, platform premium tiers).

4.1. Subscription Billing

How Billing Works:

• Subscription charges are billed automatically according to the billing cycle selected at purchase (monthly, quarterly, annually)
• Renewal charges occur on the same day each billing period unless you cancel
• Prices are subject to change with 30 days' advance notice
• All charges are in U.S. Dollars unless otherwise specified

4.2. Non-Refundable Already-Billed Periods

Examples:

• If you are billed on January 1 for a monthly subscription, that month is non-refundable even if you cancel on January 2
• If you purchase an annual subscription and cancel after 3 months, you will NOT receive a refund for the remaining 9 months
• If you subscribe to a creator and cancel after 1 day, you will NOT receive a refund for the remaining days in the month

4.3. How to Cancel Subscriptions

Cancellation Process:

• Go to Settings > Subscriptions > [Select Subscription] > Cancel
• Or contact [email protected] with "Cancel Subscription" in subject line
• Cancellation takes effect at the end of the current billing period
• You retain access to the subscription until the paid period expires

Cancellation Effects:

• ✅ Stops future recurring charges immediately
• ✅ Access continues through the end of the current paid period
• ❌ Does NOT generate a refund for the current billing period
• ❌ Does NOT restore previously billed charges

4.4. Pro-Rated Refunds (Exceptional Cases)

Pro-rated refunds for unused subscription time may be considered ONLY in these exceptional circumstances:

• Platform Unavailability: If Blaque Net's core services are unavailable for more than 72 consecutive hours due to our fault (not force majeure), you may request a pro-rated refund for the downtime
• Material Feature Removal: If we remove a core advertised feature without notice and do not provide a suitable alternative, annual subscribers may request a pro-rated refund for the remaining term
• Death or Incapacity: See Section 12 for exceptional circumstances policies

Pro-Rated Calculation:

• Monthly subscriptions: No pro-ration (entire month is billed unit)
• Annual subscriptions: Refund = (Full price ÷ 365 days) × (Days remaining) - Processing fees - Usage deductions

4.5. Trial Periods & Promotional Offers

Free Trials:

• Some subscriptions may offer free trial periods (7 days, 14 days, 30 days)
• You must cancel before the trial ends to avoid being charged
• If you are charged after a trial, that first billing period is non-refundable
• One free trial per user, per subscription type

Promotional Pricing:

• Discounted first-month or first-year pricing may be offered
• Promotional periods are non-refundable once billed
• Renewal at regular price occurs automatically unless you cancel

5. Promotional Services & Advertising

Blaque Net offers promotional services including featured listings, business directory boosts, sponsored posts, advertising placements, and promoted content.

5.1. When Advertising Becomes Non-Refundable

Advertising services become non-refundable when:

• The campaign start date has passed
• Any impressions, views, or clicks have been delivered
• Your content has been promoted or displayed to users
• Featured placement has begun (even for 1 day)

5.2. Pre-Campaign Cancellations

Before Campaign Launch: If you cancel a promotional service BEFORE the campaign starts and BEFORE any delivery occurs, you may request a refund minus a 10% administrative fee.

Request Window: Cancellations must be submitted at least 24 hours before the scheduled campaign start time.

5.3. Performance Guarantees

No Results Guaranteed: Blaque Net does NOT guarantee:

• ❌ Specific numbers of views, clicks, or impressions
• ❌ Conversions, sales, leads, or business outcomes
• ❌ Audience engagement or interaction rates
• ❌ Return on investment (ROI) or revenue generation

Estimated Reach: Any estimated reach, impressions, or performance metrics provided are estimates only, not guarantees. Actual results may vary.

5.4. Technical Delivery Issues

If your promotion fails to deliver due to a technical issue on Blaque Net's side (not user error or content policy violations), you may request:

• Extension of campaign duration to deliver promised impressions
• OR platform credit for the undelivered portion
• OR refund for the undelivered portion (at Blaque Net's discretion)

No Refunds For:

• ❌ Low engagement or poor performance
• ❌ Content rejected for policy violations
• ❌ User error in campaign setup
• ❌ Changes to algorithm or platform features

6. Marketplace Transactions

The Blaque Market allows independent businesses and sellers to list products or services. Blaque Net is NOT a party to these transactions.

6.1. Seller-Controlled Refunds

Seller Policies Apply: Refunds, returns, and exchanges for marketplace purchases are governed by the individual seller's policies, not Blaque Net's Refund Policy.

How to Request Marketplace Refunds:

• Contact the seller directly through the Platform messaging system
• Review the seller's stated refund/return policy on their listing or profile
• Negotiate refund terms directly with the seller
• If unresolved, you may pursue resolution through your payment provider (bank, credit card company)

6.2. Blaque Net's Role in Marketplace Disputes

What Blaque Net Does NOT Do:

• ❌ Issue refunds on behalf of sellers
• ❌ Manage returns, exchanges, or shipping
• ❌ Verify product quality, authenticity, or condition
• ❌ Guarantee seller performance or delivery
• ❌ Hold funds in escrow for buyer protection
• ❌ Force sellers to provide refunds

What Blaque Net May Do:

• ✅ Facilitate communication between buyer and seller
• ✅ Provide seller contact information upon request
• ✅ Remove sellers who violate Terms of Service
• ✅ Ban sellers with patterns of fraud or misconduct

6.3. Marketplace Transaction Fees

If Blaque Net charges platform fees or transaction fees on marketplace sales, these fees are non-refundable even if the seller provides a refund to the buyer.

6.4. Fraud, Scams & Chargebacks

If You Suspect Fraud:

• Report the seller to Blaque Net at [email protected]
• File a dispute with your payment provider (credit card, PayPal, bank)
• Report to local law enforcement if applicable
• File a complaint with the FTC or your state attorney general

Blaque Net Investigation: We may investigate fraud reports and take action against sellers, but we do not guarantee refunds or financial recovery for marketplace disputes.

7. Educational Courses & Digital Content

Blaque Net may offer or facilitate access to educational courses, tutorials, training materials, e-books, templates, and other digital content (collectively, "Digital Content").

7.1. When Digital Content Becomes Non-Refundable

Digital Content purchases become non-refundable when:

• You have accessed or viewed any portion of the content
• You have downloaded files, materials, or resources
• You have completed any lessons, modules, or sections
• You have accessed course materials for more than 24 hours after purchase

7.2. Waiver of Digital Goods Refund Rights

By purchasing Digital Content, you acknowledge and agree that:

• You waive any statutory right to cancel or withdraw from digital content purchases (where permitted by law)
• You understand digital goods cannot be "returned" once accessed
• You accept that performance of the digital content begins immediately upon purchase
• You consent to losing your right of withdrawal under applicable consumer protection laws

7.3. Pre-Access Refund Window

Before Accessing Content: If you purchase Digital Content but have NOT accessed, downloaded, or viewed any part of it, you may request a refund within 48 hours of purchase.

To Request Pre-Access Refund:

• Email [email protected] within 48 hours of purchase
• Include order number, purchase date, and reason for refund
• We will verify that content has not been accessed
• If verified, refund will be issued to original payment method (minus processing fees)

7.4. Course Quality Issues

No Refunds Based On:

• ❌ Subjective opinions on content quality
• ❌ Difficulty level not matching expectations
• ❌ Lack of desired outcomes or results
• ❌ Dissatisfaction with instructor's teaching style
• ❌ Course not meeting your specific needs

Technical Issues: If the Digital Content is defective, inaccessible due to platform errors, or materially different from description, contact support within 7 days. We may provide:

• Technical support to resolve access issues
• Replacement content or corrected version
• Platform credit for the purchase amount
• Refund (only if issue cannot be resolved)

7.5. Instructor-Provided Refunds

Some course instructors may offer their own satisfaction guarantees or refund policies. These are:

• Made by the instructor, NOT Blaque Net
• Subject to the instructor's terms and conditions
• Processed at the instructor's discretion
• Not guaranteed or enforced by Blaque Net

8. Events, Tickets & Programs

Blaque Net or third-party organizers may host, promote, or facilitate registration for events, workshops, conferences, webinars, or programs (collectively, "Events").

8.1. Organizer-Controlled Refunds

Third-Party Events: For events organized by third parties, refund policies are determined by the event organizer, not Blaque Net.

How to Request Event Refunds:

• Review the event listing for the organizer's refund policy
• Contact the event organizer directly (contact info provided on event page)
• Submit refund requests according to organizer's requirements

8.2. Blaque Net-Hosted Events

For events directly hosted by Blaque Net, the following refund policy applies:

8.3. Event Cancellations & Changes

If Blaque Net Cancels an Event:

• Full refund to all registered attendees (no fees deducted)
• OR transfer to rescheduled event date
• OR event credit for equivalent Blaque Net event

Event Changes (Date, Time, Location):

• If event date/time changes by more than 7 days, you may request full refund
• If event location changes significantly, you may request full refund
• Minor changes (venue within same city, time shift by less than 2 hours) do not qualify for refunds

8.4. Force Majeure Events

If an event is cancelled or postponed due to force majeure (natural disasters, pandemics, government orders, war, terrorism, etc.):

• Blaque Net is NOT obligated to provide refunds
• We may offer event credit, transfer to virtual format, or reschedule
• Third-party event organizers determine their own force majeure policies

8.5. No-Shows & Late Arrivals

No refunds will be provided for:

• ❌ Failure to attend the event
• ❌ Arriving late and missing portions of the event
• ❌ Leaving early
• ❌ Personal emergencies or last-minute conflicts

9. AI Tools & Premium Features

Blaque Net offers AI-powered tools including Business Buddy, Career Coach Bot, Resume Builder, and other premium features.

9.1. AI Tool Subscriptions

Non-Refundable Once Used: Payments for AI tool access are non-refundable if you have:

• Used any AI feature or generated any outputs
• Submitted prompts, questions, or requests to AI tools
• Downloaded, saved, or exported AI-generated content
• Accessed premium AI features for more than 24 hours

9.2. No Guarantees on AI Outputs

AI Limitations Acknowledgment: By purchasing AI tool access, you acknowledge that:

• AI systems may produce inaccurate, incomplete, or inappropriate outputs
• AI-generated content may require revision or professional review
• Blaque Net does NOT guarantee the quality, accuracy, or usefulness of AI outputs
• Following AI recommendations is at your own risk

No Refunds Based On:

• ❌ Dissatisfaction with AI-generated content quality
• ❌ AI providing incorrect or outdated information
• ❌ AI not understanding your questions or context
• ❌ Lack of desired outcomes from implementing AI advice
• ❌ Subjective opinions on AI usefulness

9.3. Technical Issues with AI Tools

If AI tools are completely inaccessible due to platform errors for more than 48 consecutive hours, you may request:

• Extension of subscription access to compensate for downtime
• Platform credit for the affected period
• Pro-rated refund (only if issue persists beyond 7 days)

10. Errors & Duplicate Charges

10.1. Technical Errors

If you believe you were charged incorrectly due to a system error, you must:

• Contact Blaque Net Support at [email protected] within 14 days of the charge
• Provide: transaction ID, date, amount, payment method, and detailed explanation
• Include screenshots or documentation supporting your claim

Investigation Process:

• Blaque Net will investigate the claim within 5-7 business days
• If a verified error is confirmed, we will issue a refund or credit
• If the charge is determined to be correct, no refund will be provided
• Investigation decisions are final

10.2. Duplicate Charges

True Duplicates: If you are charged multiple times for the same transaction due to system error:

• Report within 14 days with proof (bank statements, transaction confirmations)
• Blaque Net will verify the duplicate and refund excess charges
• Original (first) charge is considered valid and non-refundable

Not Considered Duplicates:

• ❌ Multiple intentional purchases or top-ups
• ❌ Recurring subscription charges on different dates
• ❌ Separate transactions to different recipients
• ❌ Charges from different merchants or platforms

10.3. Pricing Errors

If a product, service, or subscription is listed at an incorrect price due to system error:

• Blaque Net reserves the right to cancel orders placed at incorrect prices
• We will notify you of the cancellation and correct price
• You may choose to purchase at the correct price or receive a full refund
• Blaque Net is not obligated to honor clearly erroneous pricing

10.4. Unauthorized Transactions

If Your Payment Method Was Used Without Authorization:

• Contact your payment provider (bank, credit card company, PayPal) immediately to report fraud
• File a police report if required by your payment provider
• Contact Blaque Net at [email protected] with case details
• Provide documentation (fraud claim number, police report, bank dispute reference)

Blaque Net's Role:

• We will cooperate with fraud investigations
• We may provide transaction details to law enforcement or payment providers
• We may suspend the account that received unauthorized funds
• Final refund decisions are made by your payment provider, not Blaque Net

11. Chargebacks & Disputes

11.1. Chargeback Process

Before Filing a Chargeback:

• Contact Blaque Net Support first at [email protected]
• Allow 5-7 business days for investigation and response
• Most issues can be resolved without chargebacks

If You File a Chargeback:

• Blaque Net may immediately suspend your account pending investigation
• Your Wallet balance may be frozen
• Access to subscriptions, premium features, and purchases may be suspended
• We will contest invalid or fraudulent chargebacks

11.2. Valid Chargeback Reasons

Legitimate reasons for chargebacks include:

• ✅ Fraudulent or unauthorized charges
• ✅ Duplicate charges confirmed by Blaque Net but not refunded
• ✅ Charged for services not received due to Blaque Net error
• ✅ Subscription charged after verified cancellation

11.3. Invalid Chargeback Reasons

The following are NOT valid chargeback reasons:

• ❌ Buyer's remorse or change of mind
• ❌ Dissatisfaction with Platform features or content
• ❌ Disputes with other users, creators, or sellers
• ❌ Account suspension for Terms violations
• ❌ Non-refundable purchases under this Policy

11.4. Chargeback Abuse

Excessive or Abusive Chargebacks: Accounts with patterns of invalid chargebacks may be:

• Permanently banned from the Platform
• Reported to payment processors and fraud databases
• Restricted from creating new accounts
• Subject to legal action to recover losses and fees

Chargeback Fees: If you file an invalid chargeback that is reversed in Blaque Net's favor, you may be charged for chargeback fees ($15-$100 depending on payment processor).

12. Exceptional Circumstances

In rare and exceptional circumstances, Blaque Net may consider refund requests that fall outside this Policy's standard provisions.

12.1. Death or Incapacity

Account Holder Death: If an account holder passes away, authorized representatives (executor, next of kin) may request:

• Account closure and data deletion
• Refund of unused Wallet balance (minus processing fees)
• Cancellation of active subscriptions with pro-rated refund for annual plans

Required Documentation:

• Death certificate (certified copy)
• Proof of legal authority (letters testamentary, court appointment, etc.)
• Government-issued ID of representative
• Completed claim form (provided by Blaque Net)

Permanent Incapacity: Similar provisions apply for verified permanent incapacity (requires medical documentation and legal guardianship proof).

12.2. Military Deployment

Active Duty Service Members: U.S. military members deployed on active duty may request:

• Subscription suspension (up to 12 months, no charges during suspension)
• OR pro-rated refund for remaining annual subscription term
• Account preservation without activity requirements

Required Documentation:

• Military orders showing deployment dates
• Military ID or DD Form 214
• Request must be made within 30 days of deployment notice

SCRA Compliance: This provision complies with the Servicemembers Civil Relief Act (SCRA).

12.3. Medical Emergencies

Severe Illness or Injury: In cases of severe medical emergency preventing Platform use, Blaque Net may consider:

• Temporary account suspension (3-6 months)
• Partial refund or credit for unused subscription periods
• Case-by-case evaluation at Blaque Net's discretion

Required Documentation:

• Letter from licensed medical provider confirming condition and limitations
• Estimated duration of inability to use Platform
• Request must be made within 30 days of medical event

Privacy: Medical details are not required, only confirmation of legitimate medical inability to use services.

12.4. Natural Disasters & Emergencies

If you are directly affected by a declared natural disaster, pandemic, or major emergency:

• Contact [email protected] with "Emergency Relief Request" in subject
• Provide proof of impact (FEMA declaration, evacuation order, etc.)
• We may offer account suspension, payment deferrals, or case-by-case relief

12.5. Domestic Violence & Safety

If you need to close your account urgently for safety reasons (domestic violence, stalking, harassment):

• Email [email protected] for priority assistance
• We will expedite account closure and data deletion
• Refunds for unused Wallet balances will be processed without documentation requirements
• No questions asked policy for safety-related closures

13. Statutory Consumer Rights

This Refund Policy does not limit your statutory consumer rights under applicable law.

13.1. United States - State Consumer Protection Laws

Certain U.S. states provide additional consumer protections:

13.2. European Union - Consumer Rights Directive

If you are located in the European Union, you have certain rights under the Consumer Rights Directive (2011/83/EU):

Right of Withdrawal (14-Day Cooling-Off Period):

• EU consumers have 14 days to withdraw from distance contracts without reason
• EXCEPTION for Digital Content: You waive this right if you consent to immediate performance and acknowledge loss of withdrawal right
• By clicking "Purchase" or "Access Now," you explicitly consent and waive the 14-day withdrawal right for digital content

Defective Digital Content:

• If digital content is defective or not as described, you may be entitled to repair, replacement, or refund
• Contact [email protected] within a reasonable time of discovering the defect

13.3. United Kingdom - Consumer Rights Act 2015

UK consumers have rights under the Consumer Rights Act 2015:

• Digital content must be of satisfactory quality, fit for purpose, and as described
• 14-day cooling-off period (waived for digital content if you consent to immediate access)
• Right to repair, replacement, or refund for defective digital content

13.4. Australia - Australian Consumer Law

Australian consumers have guarantees under Australian Consumer Law:

• Services must be provided with due care and skill
• Services must be fit for purpose and delivered within reasonable time
• Right to refund, replacement, or compensation for major failures
• Consumer guarantees cannot be excluded

13.5. Canada - Consumer Protection Laws

Canadian consumers are protected by provincial consumer protection legislation:

• Varying cooling-off periods for online purchases (depending on province)
• Right to cancel certain contracts within specified timeframes
• Protections against unfair business practices

How to Exercise Statutory Rights: Contact [email protected] with "Statutory Consumer Rights Request" in the subject line. Specify your jurisdiction and applicable law.

14. Refund Processing & Methods

14.1. Refund Methods

Approved refunds will be issued using one of the following methods (at Blaque Net's discretion):

14.2. Refund Processing Timeline

• Request Review: 5-7 business days from submission
• Approval/Denial Notification: Within 7 business days of review completion
• Processing (if approved): 3-5 business days
• Bank/Card Provider Processing: 5-10 business days (varies by provider)
• Total Timeline: 15-30 business days from request to funds availability

Expedited Processing: Not available for refunds. All refunds follow standard processing timelines.

14.3. Payment Processing Fees

When refunds are issued to original payment methods:

• Payment processing fees (typically 2.9% + $0.30 per transaction) are NOT refundable
• These fees are charged by third-party payment processors (Stripe, PayPal), not Blaque Net
• Blaque Net cannot recover these fees once processed

Example: If you paid $100 and are approved for a refund:

• Original charge: $100
• Processing fee: $3.20
• Refund to payment method: $96.80
• OR Wallet credit: $100 (full amount)

14.4. Currency Conversion

For international users:

• Refunds are processed in U.S. Dollars (USD)
• Your payment provider may convert to your local currency
• Currency conversion rates may differ from original purchase (potential gain or loss)
• Currency conversion fees charged by your bank/card issuer are NOT refunded

14.5. Partial Refunds

In some cases, partial refunds may be issued:

• Pro-rated refunds for subscription cancellations (when applicable)
• Refunds minus usage fees or service charges
• Refunds for undelivered portions of bundled services
• Event refunds based on cancellation timing

Partial refund amounts are calculated at Blaque Net's discretion based on usage, time elapsed, and services consumed.

15. How to Request a Refund

15.1. Refund Request Process

Step 1: Review This Policy

• Ensure your request meets the criteria outlined in this Refund Policy
• Identify which section applies to your purchase
• Gather required documentation

Step 2: Submit Request

• Email: [email protected]
• Subject Line: "Refund Request - [Transaction Type]"
• Or use in-app support: Settings > Help & Support > Request Refund

Step 3: Provide Required Information

• Full name and account email address
• Transaction ID or order number
• Date of purchase
• Amount charged
• Payment method used (last 4 digits)
• Detailed explanation of refund request
• Supporting documentation (if applicable)

15.2. What to Expect

• Confirmation: You will receive an automated email confirming receipt of your request within 24 hours
• Review: A support specialist will review your request within 5-7 business days
• Decision: You will be notified of approval or denial via email
• If Approved: Refund will be processed according to Section 14
• If Denied: Explanation will be provided with reference to relevant Policy sections

15.3. Appeals

If your refund request is denied and you believe the decision was made in error:

• You may submit one appeal within 14 days of denial notice
• Email: [email protected] with "Refund Appeal" in subject
• Include original request details and new supporting information
• Appeals are reviewed by senior management
• Appeal decisions are final and not subject to further review

15.4. Refund Request Limitations

Time Limits: Refund requests must be submitted within the following timeframes:

• Duplicate charges or errors: 14 days from charge
• Subscription issues: 30 days from billing date
• Digital content defects: 30 days from purchase
• Event cancellations: According to event refund tiers (Section 8)
• General refund requests: 60 days from purchase (late requests may be denied)

Refund Abuse: Accounts with excessive refund requests may be flagged for review and may face:

• Denial of future refund requests
• Requirement for advance payment or deposits
• Restriction from certain Platform features
• Account suspension or termination

16. Changes to This Policy

Blaque Net reserves the right to modify, update, or replace this Refund Policy at any time. The "Last Updated" date at the top of this page reflects the latest revision.

Notification of Changes:

• Material changes will be communicated via email to registered users
• Prominent notice will be posted on the Platform
• Continued use after changes constitutes acceptance

Your Options:

• If you do not agree with changes, discontinue use of the Platform and close your account
• Changes apply to purchases made after the effective date
• Purchases made before changes remain subject to the Policy in effect at time of purchase

17. Contact Information

For questions, concerns, or refund requests regarding this Refund Policy, contact us at:

Last Updated: January 2025 | © 2026 Blaque Net, Inc. All Rights Reserved.